Frequently Asked Questions

Everything you need to know about shopping with JoyToy.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters, along with fit notes indicating if an item runs true to size, small, or oversized.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials ethically sourced?

At JoyToy, we prioritize sustainability. 80% of our current collection is made from organic cotton or recycled polyester, and we only partner with factories that guarantee fair wages and safe working conditions.

Can I change or cancel my order after it's placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.